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Hemalatha
已加入2024年10月15日
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最后活动2024年10月15日
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的最新活动 Hemalatha
Hemalatha 进行了评论,
Stop the creation of Enduser profiles automatically when using Side Conversion.
We have the option to notify users via Side Conversation of the ticket status even if they do not have access to Zendesk. However, if I use this feature and send an email to someone who isn't a Zendesk user, their name and email address will be set to a Zendesk Enduser profile and tagged as "created for side conversation."Therefore, I generally need to only send notification messages to outside Zendesk users; we don't want this behavior.
查看评论 · 已于 2024年10月15日 发布 · Hemalatha
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Hemalatha 创建了一个帖子,
We have the option to notify users via Side Conversation of the ticket status even if they do not have access to Zendesk. However, if I use this feature and send an email to someone who isn't a Zendesk user, their name and email address will be set to a Zendesk Enduser profile and tagged as "created for side conversation". Therefore, I generally need to only send notification messages to outside Zendesk users; we don't want this behavior. Please help to fix it.
已于 2024年10月15日 发布 · Hemalatha
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