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Daniela Healy

已加入2022年6月08日

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最后活动2022年8月23日

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Daniela Healy 进行了评论,

评论Routing

Is it possible to create different rules that target different brands? (We don't want agent cross over between the tickets we route)

 

 

查看评论 · 已于 2022年8月23日 发布 · Daniela Healy

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Daniela Healy 进行了评论,

社区评论 Developer - Zendesk APIs

Not really, I want it to be grouped for the Customer. We are testing on the customer side, and it looks like one continuous conversation. (That screenshot is from my view as a zendesk customer when I asked for help, so I would like our customers to have the same view). 

查看评论 · 已于 2022年6月19日 发布 · Daniela Healy

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Daniela Healy 创建了一个帖子,

帖子 Developer - Zendesk APIs

We are setting up Messaging in one of our brands, and we want it to show the past conversations between the end-user and our support like they are seen below (Taken out of my own Chats with Zendesk Support).  As of now, they just show on the Client's end as one continuous conversation.

What setting are we missing in order to get it set up? 

已于 2022年6月15日 发布 · Daniela Healy

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Daniela Healy 进行了评论,

社区评论 Developer - Zendesk APIs

Thank you so much, I thought that was it, but I wasn't sure. 

查看评论 · 已于 2022年6月09日 发布 · Daniela Healy

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Daniela Healy 创建了一个帖子,

帖子 Developer - Zendesk APIs

I am working with my team, and I hit a bit of a wall here: In regards to this article:  https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/?_ga=2.251889673.1601553504.1654182773-287442560.1607637413#creating-a-jwt-token 

We're good until we hit the "Generating JWT token"

It says we need 

  • alg: (required) 
  • typ: (required)
  • kid: (required) 

"kid" Is not the Secret Key, but where would we get that one? 

已于 2022年6月08日 发布 · Daniela Healy

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