Alan Chan

Oh, and it blocks out the ticket that you're working on so you can't read your ticket where the email address is listed in a previous response.

Not only does it require you to Add the user but it's a really dumb popup in that it doesn't copy and paste what you just typed into the email field so now you have to type it a second time. Lame!

Upvoted!

Does the article still exist? It says that I'm not authorized to access the page even though I'm signed in as a user. I was going to add my vote but no luck there.