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RyanMichael Hirst
已加入2021年10月16日
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最后活动2023年12月27日
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的最新活动 RyanMichael Hirst
RyanMichael Hirst 创建了一个帖子，
We have an app on zendesk that renders the web widget with the following code
This used to work but is not failing on all 200 instances that we have the app installed on.
We have tried reverting our help center theme back to the default theme but that is not the issue. We are able to render the web widget fine on other websites. But within the context of an app installed on a zendesk website the widget does not load. (i.e. https://indigovstaging.zendesk.com)
How should we proceed to debug this? We h
已于 2021年12月03日 发布 · RyanMichael Hirst
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RyanMichael Hirst 进行了评论，
Hey Jeff so I just verified that this method works within the context I am getting the error from
window.client.set('ticket.assignee', { groupId: xxx, userId: xxx });
I am trying to call
window.client.set('comment.text'. '');
from an app that is in the ticket_editor location. That's where the method should work right?
查看评论 · 已于 2021年7月13日 发布 · RyanMichael Hirst
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RyanMichael Hirst 进行了评论，
1. I can replicate on firefox and Chrome.
2. The comment exists in the dom node on dev tools under the "zendesk-editor--rich-text-comment" div.
3. I don't see a clear button under the "Internal Note" section on the ticket view page. Where is that?
I am pretty sure there is a bug with the comment.text setter. All the other client setters / functions work for me.
查看评论 · 已于 2021年7月13日 发布 · RyanMichael Hirst
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RyanMichael Hirst 创建了一个帖子，
I am using the ZAF client on a number of environments and have been trying to debug why this particular method window.client.set('comment.text', '') does not work on one of them.
It works on all others except one. Is it possible that the problem environment is running an older version of the ZAF client?
已于 2021年7月07日 发布 · RyanMichael Hirst
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