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Arthur

已加入2022年4月13日

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最后活动2023年8月28日

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的最新活动 Arthur

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社区评论 Feedback - Chat and Messaging (Chat)

+1

查看评论 · 已于 2023年8月28日 发布 · Arthur

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社区评论 Q&A - Reporting and analytics

HI Orsolya Forster

Just wanted to check if we have this new data set available now in explore?

We are also hoping if in this new data set, it will allow us to capture average time end user spends in our KB.

Thank you

Art

查看评论 · 已于 2023年8月08日 发布 · Arthur

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社区评论 Feedback - Ticketing system (Support)

1 vote here - this will help our unit a lot if this will be possible

查看评论 · 已于 2023年6月14日 发布 · Arthur

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社区评论 Feedback - Reporting and analytics (Explore)

Missed messaging session is part of the things we are measuring. Can we please ask to have a metric / attribute in Explore that would help us measure this.

 

Thank you

查看评论 · 已于 2023年5月02日 发布 · Arthur

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Arthur 进行了评论,

评论How to fix issues in Zendesk messaging

HI Team,

We would like to have visibility of missed live messaging session but I'm not sure if there is such an attribute for messaging in explore.

Seeking your help as to how can we get that visibility in messaging channel.

Thank you

Art 

查看评论 · 已于 2023年5月02日 发布 · Arthur

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评论Ticket customization

Hi Team,
Is there a way to add other componets other than apps?  Can we add knowledge capture app as a component for layout builder?

Is there an option to assign layout to each group?

Thank you

查看评论 · 已于 2023年5月01日 发布 · Arthur

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评论Routing

Im testing omnichannel routing, it appears to be working in all channels except in Side Conversations.

Even if I add the routing tag, it still does not auto assign. Is there a configuration that needs to be done on our end? A button to switch? or if Side conversation is not included in the auto assign is there a way for us to get the SC's  auto assigned?

 

 

查看评论 · 已于 2023年3月13日 发布 · Arthur

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