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Andrew Chu

已加入2021年10月16日

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最后活动2025年1月28日

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的最新活动 Andrew Chu

Andrew Chu 进行了评论,

评论Ticket automation and collaboration

Hi team,

A quick check on the below announcement, the date says Jan 27th but as of now my account see no changes yet. It's now already Jan 28th the next day in my location. Can you share the exact timestamp for the rollout?

 

https://support.zendesk.com/hc/en-us/articles/8163299196058-Announcing-consolidated-access-to-side-conversations-in-the-context-panel

查看评论 · 已于 2025年1月28日 发布 · Andrew Chu

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Andrew Chu 进行了评论,

社区评论 Feedback - Voice (Talk)

also, a feature request on allowing callers to select the time to callback would be great. Not sure if it's already available as a Zendesk technology though.

查看评论 · 已于 2025年1月07日 发布 · Andrew Chu

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Andrew Chu 进行了评论,

社区评论 Feedback - Voice (Talk)

this is something our business is asking for so definitely love to have it prioritized on the Roadmap

查看评论 · 已于 2025年1月07日 发布 · Andrew Chu

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Andrew Chu 进行了评论,

评论Using the knowledge base in Help Center

Is there any limit to how many “Save Search as” lists that one person/everyone can create? If yes, how many?

In case there is no limit or the limit is really high (a thousand or so), you can ignore my question :)

查看评论 · 已于 2025年1月03日 发布 · Andrew Chu

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Andrew Chu 进行了评论,

评论Using the knowledge base in Help Center

I second the question from Siobhan Hunter! One additional question from me - is there any limit to how many “Save Search as” lists that one person/everyone can create? If yes, how many?

In case there is no limit or the limit is really high (a thousand or so), you can ignore my question :)

查看评论 · 已于 2025年1月03日 编辑 · Andrew Chu

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Andrew Chu 进行了评论,

评论Managing Talk

查看评论 · 已于 2024年9月10日 发布 · Andrew Chu

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Andrew Chu 进行了评论,

评论End users and organizations

Hi team,

 

Can you please share if there are any known inconsistencies about the “unverified Email” icon? When searching the page, I see that there are many instances where some user profiles showing no unverified icons however when I click on them, they turn out to have one or more unverified addresses.

 

There are of course other instances where the said icon is displayed on profiles with unverified Email, thus the inconsistency.

 

Does the number of contact addresses in each user profile matter in this case? Any rules when it comes to how the unverified icon is displayed?

查看评论 · 已于 2024年6月07日 发布 · Andrew Chu

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Andrew Chu 进行了评论,

评论Metrics, attributes, and filters

Hi team,

Can you please suggest a way that we can effectively locate the attributes and metrics that have errors? The “Updated required” tab is very helpful already however we're having a challenge checking dashboards/reports that are having multiple attributes and/or metrics so a quick highlight tech can save us a lot of time.

查看评论 · 已于 2024年5月27日 发布 · Andrew Chu

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Andrew Chu 进行了评论,

评论Call routing, greetings, IVR, and recordings

we're running on an issue where it's not possible to download the file from the link in the new tab - for some reason the download function keeps treating the file as a .txt while it's .mp3 

 

查看评论 · 已于 2024年5月23日 发布 · Andrew Chu

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Andrew Chu 进行了评论,

评论Managing Talk

can I get a copy of the new default wait/hold music (in .mp3 , .mp4 or any other media format)?

查看评论 · 已于 2024年5月15日 发布 · Andrew Chu

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