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Milan Wack

已加入2021年10月16日

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最后活动2024年10月19日

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Milan Wack 进行了评论,

社区评论 Feedback - Help Center (Guide)

Sorry, but—this is ridiculous. 

How shall a company improve their quality of content if there is no measurable effect on KPIs? 

You really need to add a “reset” function by default; that is really a minimum maintenance requirement for every knowledge management department.
 

It would be fine as well to offer an API/code option, but “no way” is, in my opinion, no option.

Please fix that.

EDIT: Saw the mention of the API option, but a simple additional function would be important. 

查看评论 · 已于 2024年9月05日 编辑 · Milan Wack

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Milan Wack 进行了评论,

评论Using the knowledge base in Help Center

Hi! I am searching for an option to create different filters. I really miss an option like „last edit > 6 month“ as well as „and/or“ criteria like „most recently viewed / top 10%“ etc. 

that would allow much more and better KB workflows for maintaining the quality and content without any kind of additional task assignments. Is there any way to create such filters?


BR

查看评论 · 已于 2024年8月30日 编辑 · Milan Wack

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Milan Wack 进行了评论,

评论Using help center search

Same here – I'm having the same issue. Please repair ASAP - thx!

查看评论 · 已于 2023年6月15日 发布 · Milan Wack

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Milan Wack 进行了评论,

评论Working with articles in the knowledge base

查看评论 · 已于 2021年11月15日 发布 · Milan Wack

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Milan Wack 进行了评论,

评论Working with articles in the knowledge base

Kristina Tibbitts
In our case, it is up and running again. (Maybe give it a new try :-) ) 

查看评论 · 已于 2021年11月12日 发布 · Milan Wack

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Milan Wack 进行了评论,

评论Working with articles in the knowledge base

Holden Hewett Thanks for the advice - that's a solution. 

查看评论 · 已于 2021年11月01日 发布 · Milan Wack

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Milan Wack 进行了评论,

评论Working with articles in the knowledge base

Hi!

There seems to be a bug. I'm no longer able to link headings within one article - which is necessary for the structure of my articles. Can you please investigate here or tell me - what I'm doing wrong? (It worked well until cw 42/2021.)
Thx! 

查看评论 · 已于 2021年10月27日 发布 · Milan Wack

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