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MatchMasters

已加入2022年2月01日

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最后活动2024年6月25日

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的最新活动 MatchMasters

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评论Formatting and customizing your email

Is there a place where we can see the differences? 

I don't understand what this change does. 

查看评论 · 已于 2022年8月02日 发布 · MatchMasters

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MatchMasters 进行了评论,

评论Ticket customization

Hey Dane

 

We have created custom fields such as User ID, Log, Build etc, that we need to have on our ticket for the agents. However we don't want those fields to be shown to the end-user or at least make them non editable. 

When choosing one of the options other than Editable for end-users, those fields will come up empty in the zendesk ticket. 

查看评论 · 已于 2022年2月01日 发布 · MatchMasters

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MatchMasters 进行了评论,

评论Ticket customization

Hello there,

 

When I pick read only for end users, or agent only on a specific field, it disappears entirely from the form and also showing up empty on Zendesk. 

 

查看评论 · 已于 2022年2月01日 发布 · MatchMasters

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