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Tendai Rioga

已加入2022年3月08日

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最后活动2024年2月20日

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的最新活动 Tendai Rioga

Tendai Rioga 创建了一个帖子,

帖子 Q&A - AI and automation

We are using the Chatbot to deflect simple questions that agents tend to ask such as FAQ and reset instructions but if a issue is ever more we have set it to transfer to agent but when that is done all fields ( default and custom) they all populate one by one is there a way when that happens we just show all fields to be filled in ?

已于 2023年10月31日 发布 · Tendai Rioga

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社区评论 Feedback - Ticketing system (Support)

This would be very beneficial.

查看评论 · 已于 2023年5月08日 发布 · Tendai Rioga

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Tendai Rioga 创建了一个帖子,

帖子 Q&A - Reporting and analytics

Is there a way for the Zendesk Answer bot to track free text that is submitted when a issue is not resolved ? 

已于 2023年1月05日 发布 · Tendai Rioga

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Tendai Rioga 进行了评论,

评论Using AI agents for email and web form

This seems to still not be working on my end could l get a more detailed way to set this up?

 

查看评论 · 已于 2022年10月18日 发布 · Tendai Rioga

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Tendai Rioga 进行了评论,

评论Writing formulas

Could l be provided with a formula that we can get timestamps on tickets when they are escalated from team to team when a ticket is handed off as well as the time an agent would have held the ticket?

查看评论 · 已于 2022年9月09日 发布 · Tendai Rioga

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评论Measuring success

Is there a way to create a report that can get timestamps on tickets when they are escalated from team to team ? 

查看评论 · 已于 2022年9月09日 编辑 · Tendai Rioga

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Tendai Rioga 进行了评论,

评论Business rules

Are tags created via webhook as well?

查看评论 · 已于 2022年8月12日 发布 · Tendai Rioga

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Tendai Rioga 进行了评论,

社区评论 Q&A - Help center and community

I would like to be able to add an optional field where they can enter the link to my form for customers to add. Is there a way to do this?

 

查看评论 · 已于 2022年8月04日 发布 · Tendai Rioga

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Tendai Rioga 进行了评论,

评论Team members and groups

In Zendesk Professional Suite Plan there is a total of 100 agents 100 light agents and then 100 contributors seats?

查看评论 · 已于 2022年6月27日 发布 · Tendai Rioga

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