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Jeremy Pinar

已加入2022年3月22日

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最后活动2024年12月27日

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的最新活动 Jeremy Pinar

Jeremy Pinar 进行了评论,

社区评论 Feedback - Voice (Talk)

Apologies Shawna & those following this thread. This comes up as a ticket for me (#12448349) under my requests, which kept setting itself to Waiting reply hence my incessant replies lol. All good now thanks, we ended up purchasing Dialpad on a 3yr contract to plug the gap.

查看评论 · 已于 2024年7月18日 发布 · Jeremy Pinar

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评论End-user guide for Help Center

Thanks Andrii Melnychuk however we support 6,000+ orgs so not sure this workaround really applies to us :(

 

As we need is that the design is obviously logical - if brand = only show those fields added to forms that brand is associated/applied to.

查看评论 · 已于 2024年6月11日 发布 · Jeremy Pinar

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Jeremy Pinar 进行了评论,

评论End-user guide for Help Center

Shame I could really use this however the custom fields visible to end users in the new request list ‘see more columns’ is showing all fields across all brands and forms, not just the brand the end user has logged onto. Pity!

查看评论 · 已于 2024年6月05日 发布 · Jeremy Pinar

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社区评论 Feedback - Ticketing system (Support)

+1 on this one

查看评论 · 已于 2024年5月24日 发布 · Jeremy Pinar

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Jeremy Pinar 进行了评论,

社区评论Zendesk Support Beta - Modernized Conversational Experience

Some good ideas here.


1. I've never noticed this one but do see it being useful

2. This is still there and is called ‘draft mode’

3. Love this idea and would 1+ it any day - configurable at the user level not global

4. Useful for sure

5. This technically might a tough one for email as you'd need a pixel to fire back (like HubSpot does it) - which a lot of ppl are blocking by default. Web form would be fine so I love the idea.

查看评论 · 已于 2024年5月21日 发布 · Jeremy Pinar

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Jeremy Pinar 进行了评论,

评论Formatting and customizing your email

We're still using the {{ticket.comments_formatted}} placeholder, Zendesk will have to pry it from our cold dead hands lol :)

查看评论 · 已于 2024年5月15日 发布 · Jeremy Pinar

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Jeremy Pinar 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Same here

查看评论 · 已于 2024年3月26日 发布 · Jeremy Pinar

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Jeremy Pinar 进行了评论,

社区评论 Feedback - Voice (Talk)

Thanks for the reply Widson. That forwarding to mobile alternative seems to be a standard response however not taking into account the call fwd fees borne by us, the fact that staff might have personal phones so would pay if we fwd'd an international call and lastly that fwd'ing to a mobile number limits your routing options beyond that point.

Anyway looking forward to seeing something develop in this space as we'd much rather drop the cash with Zendesk rather than a third-party.

查看评论 · 已于 2024年3月21日 发布 · Jeremy Pinar

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Jeremy Pinar 进行了评论,

社区评论 Feedback - Voice (Talk)

+1 on this - we're about to spend $40K+ buying Dialpad as Zendesk Talk is lacking, mostly in the mobility space. Such a shame as we have Enterprise and would love to at least have a mobile app (either integrated within the current app or a separate one)

查看评论 · 已于 2024年3月19日 发布 · Jeremy Pinar

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Jeremy Pinar 进行了评论,

评论Ticket management

+1 to the above, What's new saying it's here however no option within Agent interface

查看评论 · 已于 2023年12月05日 发布 · Jeremy Pinar

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