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Rob Purton

已加入2022年7月21日

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最后活动2023年9月27日

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的最新活动 Rob Purton

Rob Purton 创建了一个帖子，

帖子 Feedback - Reporting and analytics (Explore)
Exclude Authors from Reports in Guide

Hi Team ZD,

I would love to report on how our agents are using Guide articles that are written for them and not available to end users. What I would like to do is be able to exclude the author's view when reporting on something they have written.

Authors tend to look at their own work a lot and it skews the data.

Thanks, Rob

 

已于 2022年11月02日 发布 · Rob Purton

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Rob Purton 创建了一个帖子，

帖子 Feedback - Reporting and analytics (Explore)
Unique Article Views

I have a Help Center with SSO enabled and no external users. It would be helpful to track unique views in captured data so that can be viewed in Explore. If you can track view for external users that would be great too but I do have Google Analytics installed for that.

已于 2022年7月22日 发布 · Rob Purton

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社区评论 Feedback - Reporting and analytics (Explore)
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I would like to bump this and I would like to be able to drill down into sections and subsections. Seems like a big gap in the reporting tools.

查看评论 · 已于 2022年7月22日 发布 · Rob Purton

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