Crystal Bustil

Amisha Sharma I'm piggy backing off of @alek reed's previous comment:

We typically write our emails in the internal notes field, to ensure emails don’t get sent uncompleted and then we move it to public reply. In the old version, the entire email, including attachments would “roll over” and we could just send. Now, we have to copy and paste it in the public reply area.

In my scenario we have "Internal notes" as our default setting. In past, I would close out a ticket using a preset macro, then switch to public reply and everything copied over. Now I have to copy and paste it in the public reply area. Why did you change this feature and is there a way to rollback this functionality?