David Jetter

Ifra Saqlain Thank you for this. I'm still not seeing the drop down option appearing after signing in. When I download a new version of the theme, I see the drop down appearing there. My thought at this point is to just download the newest version of the theme and add the custom code we have everywhere bit by bit to see if that may be blocking things. I do thank you for the assist here, you've helped me with a couple of scenarios like this!

Ifra Saqlain I was able to add it, but the drop down still does not appear. I can sign in no problem, but then nothing appears when clicking on my name when I would expect to see sign out, my requests, etc.

Thank you for checking into this and helping!

Ifra Saqlain you have been very helpful in the past! i'm seeing something similar where users cannot even get a drop down when they click on their name in the top right and cannot see options to view their requests or to sign out, yet I think I have everything enabled to allow them to see it. Can you help? mcasupport.kw.com

Ifra Saqlain That did the trick, thank you so much for helping with this!

Ifra Saqlain Looks like it still has the attachment field showing.

Ifra Saqlain I see you've been awesome in helping get these resolved in that past, hoping you might be able to assist with this one as well! I am trying to add to this code to remove the attachments field in my help center's form, but anything I attempt to add doesn't work. If I attempt other code that was used here to remove the subject and description, it doesn't work either. Any assistance would be wonderful!

https://kwdsar.zendesk.com/ - hc

document.addEventListener("DOMContentLoaded", function () {
    
    function hideDescriptionField(){
    var descriptionWarpper = document.querySelector('.form-field.request_description');
   var descriptionField = document.querySelector('#request_description');
    descriptionField.innerHTML = 'PostSurvey';
    descriptionWarpper.style.display= "none";
}
  hideDescriptionField();
  
  
});