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Jared Young

已加入2023年4月19日

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最后活动2023年8月23日

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Jared Young 进行了评论,

社区评论 Discussion - Tips and best practices from the community

The help article linked is broken or not accessible. Is there an alternative link that can be provided so i can understand on how to set this up? Thanks. 

 

https://support.zendesk.com/hc/en-us/articles/115011298868-Example-Integrating-the-HTTP-Target-with-Slack

查看评论 · 已于 2023年6月28日 发布 · Jared Young

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评论Third party and social messaging channels

We have this setup and it is working. 

Our issue is we are getting duplicate users in Zendesk because we are syncing userData from Okta into ZD. When starting a DM from Slack into ZD, it creates a new user and we have to manually merge those Slack users with the Okta users. 

How do we sync these or make it so the users coming from Slack are auto merged/synced with the users we already have coming in from Okta? 

查看评论 · 已于 2023年5月24日 发布 · Jared Young

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社区评论 Feedback - Ticketing system (Support)

David, considering this has been a thread since 2020, is there any indication this will ever be added to the roadmap as a feature? 

查看评论 · 已于 2023年4月20日 发布 · Jared Young

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Jared Young 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Any update on this? We have 3 different Zendesk sub-domains but one Slack instance. This would be beneficial to be able to natively use a feature like this. 

查看评论 · 已于 2023年4月19日 发布 · Jared Young

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