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Markus Schulz
已加入2022年5月24日
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最后活动2024年6月14日
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的最新活动 Markus Schulz
Markus Schulz 进行了评论,
Dear Marino,
Currently we are using an app called 'Download all attachments'. You can find it in the market place. It works quite fine for us.
BR,
Markus
查看评论 · 已于 2024年2月11日 编辑 · Markus Schulz
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This is a particularly important function because these days everyone who deals with customers automatically receives files (especially photos) from them. From my point of view, it's necessary to have the possibility to download all attachments at once. Even if it is packed into a zip file.
If zendesk wants to be a professional tool for dealing with customer requests and claims this function is a must!
查看评论 · 已于 2023年5月22日 发布 · Markus Schulz
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Markus Schulz 进行了评论,
No, we created a 'blank' macro without using the standard signature and we have implemented simplified signature in this macro. I have to mention that we use the side conversation email for internal and vendor communication only. In these cases a simplified signature is enough.
BR,
Markus
查看评论 · 已于 2023年1月18日 发布 · Markus Schulz
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Markus Schulz 进行了评论,
Dear Jorn,
We have the same issue, but we have created a work around: We have established a macro which creates a blank side conversation email with a signature and some dynamic fields (name, phone no., email, ...).
Maybe it helps but of course zendesk has to provide this function in the near future.
BR,
Markus
查看评论 · 已于 2023年1月18日 发布 · Markus Schulz
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Markus Schulz 进行了评论,
My Agents have the same issue. Sometimes we have customers with quite long company names and this causes to the fact that in some cases Important information is not immediately apparent. This is really annoying when you have to work quickly.
Please implement such a feature based on percentage values in relation to the screen width and allow the Agent to manupulate the width of the column in the view itself.
查看评论 · 已于 2022年8月24日 发布 · Markus Schulz
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Markus Schulz 进行了评论,