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Dave Potts

已加入2023年1月25日

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最后活动2023年1月31日

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评论Ticket management

Does setting up multiple Brands allow you to change Zendesk app settings for that Brand?

We want to connect multiple M2 installations to Zendesk, but the M2 connector app in Zendesk only allows one set of API keys.

Being able to change the settings in the app on a 'per brand' basis would facilitate this.

Also, can you have different Zendesk apps installed per Brand?

查看评论 · 已于 2023年1月31日 发布 · Dave Potts

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Dave Potts 进行了评论,

评论How to customize the theme of the help center

Many thanks Ifra!

That works much better than using ticket form numbers.

I see that this works because when the form id gets removed during the warning message refresh, the previously selected ticket name is still selected, so we use that as the hook and not the ticket id.

Here is my working code that allows you to change the '(optional)' label text on the attachment upload area to something else:

jQuery( document ).ready(function() {

if($("#new_request a.nesty-input").is(':contains("Register my Product")')){
$('.form-field label:contains("Attachments") span.optional').empty(); // Remove (optional) label for Attachments
$('.form-field label:contains("Attachments") span.optional').append("- *Please upload a copy of your order receipt. Thank you."); //Set new label
}  
  
});

 

Is there a way to change an input field from optional to required? I was able to change the optional/required class names of input fields, but you don't get the warning messages if the fields are empty at time of submitting. What would be the code to setup a custom validator on a field, to check it is filled in and return a custom message if it isn't filled in?

查看评论 · 已于 2023年1月25日 编辑 · Dave Potts

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Dave Potts 进行了评论,

评论How to customize the theme of the help center

All these tweaks are fine, except for the fact that if the customer forgets to fill in a mandatory field, the page resets to load the warning messages and you lose the ticket id in the url, rendering your custom script useless when trying to customise a specific ticket form ID.

Does anyone have a fix for this?

查看评论 · 已于 2023年1月25日 编辑 · Dave Potts

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