Kirsty White

Hi, 

Our company has multiple brands and needs different talk numbers based on each brand and market, meaning our agents can see multiple numbers when dialing out to a customer. This can be quite confusing and not very easy on the eye we would like to be able to have the numbers visible per group. 

For example: If group 1 has 3 numbers then any agent allocated to this group 1 can only see these numbers. 

This would be a great feature to have as we will be expanding our company.

Hi Amanda, 

Yes exactly, I have been testing this on our system and can only get this to work once the widget has been actively clicked on. I would like it to create a pop-up message on the widget while the customer is scrolling on a certain page. The triggers noted above don't seem to mirror this outcome. 

Thank you 

Hello, 

Is there a way this can work with the customer being idle on the page? I've been testing this feature and the only way it works is if they click on the widget and the message populates after the time period set up in the trigger.

Thank you