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Gokcem Gokce Kaplan's Avatar

Gokcem Gokce Kaplan

已加入2021年12月04日

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最后活动2024年9月16日

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的最新活动 Gokcem Gokce Kaplan

Gokcem Gokce Kaplan 创建了一个帖子,

帖子 Developer - Zendesk Apps Framework (ZAF)

I have an appllication running  on ticket_sidebar. 

I am using Zaf client ("1.0.0-beta.47")

I load and parse the ticket iinformation as follows :

 

function showSsoInfo() {
  client.get('ticket').then(function (data) {
    const requesterEmail = data['ticket'].requester.email;
    const createdAt = Date.parse(data['ticket'].createdAt);
    const ticketId = data['ticket'].id;
    const organization = data['ticket'].organization;
    if (organization !== undefined) {
      const externalId = organization.externalId;
      BACK_END_CALL(requesterEmail, createdAt, ticketId,organization);
    } else {
      BACK_END_CALL.fetchZendeskUserInfo(requesterEmail, createdAt, ticketId);
    }
  });
}

 

 

Since 26-08-2024 in the logs of the back end service, we have noticed that ticket creation date is coming as NaN. This issue is intermittent. 

Not ticket related. For the same ticket sometimes the proper value is returned and sometimes not returned. 

 

I couldn't reproduce the issue with v2-repl. 

 

Zendesk help desk suggested that I put the question here.

 

What could be wrong?

 

Best Regards,

Gokcem 

 

 

 

已于 2024年9月13日 发布 · Gokcem Gokce Kaplan

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Gokcem Gokce Kaplan 进行了评论,

评论Security and user access in Zendesk Support

Hi, 

Is there any way that I generate an api key with restricted access? I want to write an app and add private comments to tickets, with the api key from customer i would have full access to customer data. I only want to add comments.

 

查看评论 · 已于 2021年12月04日 发布 · Gokcem Gokce Kaplan

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