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Amanda Jenkins
已加入2022年9月15日
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最后活动2022年10月19日
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的最新活动 Amanda Jenkins
Amanda Jenkins 进行了评论,
Could we get a call out or a mention of an explanation of the "blue" comments in tickets? For example, in my screenshot, you can see that one of the comments has a blue back ground. Support explained that "This highlights the latest change to a ticket while you are viewing the ticket. So if you are looking at a ticket and a new comment is added, the new comment will be highlighted in blue" but I am not able to find any mention of this in any documentation (and neither was support) but it would be helpful to be able to send to folks who are asking about it.
Thanks!
查看评论 · 已于 2022年10月19日 发布 · Amanda Jenkins
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Amanda Jenkins 进行了评论,
Hi! Would it be possible to add a statement in this article that indicates that it is expected behavior for an internal agent who is a follower only to NOT receive an email notification (like other followers would) if they post an internal note and why that is? I think this is assumed behavior but for newer users or those with little training, having this be specified in the article is would be helpful! Thank you for your consideration.
查看评论 · 已于 2022年9月15日 发布 · Amanda Jenkins
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