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Jason S
已加入2021年10月16日
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最后活动2021年10月22日
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的最新活动 Jason S
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评论Measuring success
Hi Team
I am looking to elaborate on the CSAT survey 2 have 2 questions. On occasion, the agent managing the case will provide great service however the customers issue is surrounding the company or the policy.
I would like to have 2 questions somewhat along the lines of:
1. Are you satisfied with the service provided by the case manager you were in contact with?
2. Are you satisfied by the outcome? OR Are you satisfied with the company?
Can anyone advise the best way to tackle this?
Thanks
查看评论 · 已于 2021年6月02日 发布 · Jason S
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