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Jason S

已加入2021年10月16日

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最后活动2021年10月22日

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Jason S 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hi Team. Was there any movement on this topic?

查看评论 · 已于 2021年8月04日 发布 · Jason S

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Jason S 进行了评论,

评论Measuring success

Hi Team


I am looking to elaborate on the CSAT survey 2 have 2 questions. On occasion, the agent managing the case will provide great service however the customers issue is surrounding the company or the policy. 

I would like to have 2 questions somewhat along the lines of:

1. Are you satisfied with the service provided by the case manager you were in contact with?

2. Are you satisfied by the outcome? OR Are you satisfied with the company?

Can anyone advise the best way to tackle this? 

Thanks

查看评论 · 已于 2021年6月02日 发布 · Jason S

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