Jarno Kelha

Same here. I need to be able to exclude specific agents from notifications. These agents don't typically work with tickets so this feature is needed as they don't need to get notifications. Please add this as a feature in a future release!

The workaround I use is to remove the particular user from the groups they belong to and add the user to a dummy group (This is required as every user has to have at least one group they belong to) where no tickets get routed to. In case the user needs access to tickets, they will need to request an admin to add them to the appropriate group temporarily and once they don't require access anymore, revert the change.