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Lisa Springall's Avatar

Lisa Springall

已加入2021年12月08日

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最后活动2024年9月11日

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的最新活动 Lisa Springall

Lisa Springall 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Would it be possible to add ‘On-Hold’ as a status that is visible to our End Users? This is so we can give them a true reflection of where their ticket is up to and so that they can see clearly how many tickets are truly ‘Open’ and actively being worked against those where the SLA has been paused ‘Pending/On-Hold’ for different reasons. Thank you

已于 2024年7月12日 发布 · Lisa Springall

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Lisa Springall 创建了一个帖子,

帖子 Feedback - Apps and integrations (Platform)

We have received feedback from users that when creating a new JIRA from within a Zendesk ticket, if they accidently click out of the 'create issue' box it completely closes the box and they lose everything they have entered.

This is frustrating for the user as it means they have to start from scratch which can take up a lot of time. 

Thank you,

已于 2023年7月25日 发布 · Lisa Springall

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Lisa Springall 进行了评论,

社区评论 Feedback - Ticketing system (Support)

It has been queried from an audit perspective that timestamps change after daylight saving time etc. Has it been considered to hardcode the timestamps on tickets? For audit purpose, an auditor will want to see the actual date/time a note is added to a ticket, especially those of a higher priority. The timestamp should be the same no matter what time of year it is. 

查看评论 · 已于 2023年2月02日 发布 · Lisa Springall

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Lisa Springall 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Followed as this is something we feel would be beneficial for us as we move into utilising the jira integration application

查看评论 · 已于 2022年8月18日 发布 · Lisa Springall

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Lisa Springall 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hi, this is something that we would like to see available within Zendesk.

We would benefit from this as we are concerned that if we are not notified of an end user leaving an organisation they will still be able to access Zendesk & guide more specifically & have access to materials they no longer should have access to.

If this could also be configured so that the authentication code was sent to the email address on the account, this would also assist with the security aspect, if it's only mobile & they use their personal mobile then they can always access the account even with 2FA.

查看评论 · 已于 2022年3月18日 发布 · Lisa Springall

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Lisa Springall 进行了评论,

评论Global security and user access

Hi,

Can two-factor auth not be applied to end users & only agents/admins?

Thank you,

查看评论 · 已于 2022年3月14日 发布 · Lisa Springall

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Lisa Springall 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

We are starting to utilise the problem ticket option within Zendesk as part of our problem management process & we need the ability to be able to pull all open problem tickets & any incidents associated with the open problem. Currently if we apply a status filter so that we only pull back open problems but associated closed incidents it's impossible to do. There needs to be the ability to do this to allow for accurate reporting on problem management.

查看评论 · 已于 2022年1月10日 发布 · Lisa Springall

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