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Jason Ortega
已加入2021年11月08日
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最后活动2023年10月10日
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的最新活动 Jason Ortega
Jason Ortega 进行了评论,
Thanks for posting this Diana! I too have been looking to enter the golf cart owning business. I regularly come to support platform sites as well in order to figure out the best way to make this dream a reality.
I am grateful, at least, to hear there are other golf cart owner and future golf cart business owners out there in the world and I am looking forward to see how Zendesk responds to help us out here.
Best of luck,
查看评论 · 已于 2023年10月05日 发布 · Jason Ortega
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Jason Ortega 进行了评论,
Hi ZD Team,
Is there any way to choose custom ticket fields or is there a limit on which type of ticket field is available to interact with Macro Actions?
For example, it appears that our custom ticket fields like checkboxes or dropdowns show up in actions but not multi-line fields. We see a similar behavior when trying to reference in views or triggers.
Is there a workaround or is this intended?
查看评论 · 已于 2022年3月29日 发布 · Jason Ortega
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Jason Ortega 进行了评论,
Hi Daniel Dobrzensky, thanks for the tip, this works for most intents and purposes. The only time it can get weird is if you have multiple browser windows with zendesk domain (like maybe one looking at stuff for Talk and one looking at stuff for Support), then if it tries to open the tab in the Talk browser window, the ticket has no where to route to since it is Talk and not Support and simply closes the tab and theres nothing the user can do except close that default window.
Thanks for pointing out a workaround none-the-less.
查看评论 · 已于 2022年3月17日 发布 · Jason Ortega
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Jason Ortega 创建了一个帖子,
Below you will find my original request that was asked to be posted here. It would be great to target existing zendesk sessions when zendesk ticket URLs are clicked outside of zendesk. I dont know how this might happen exactly or if its possible but I figured I might as well ask.
OP:
已于 2022年3月04日 发布 · Jason Ortega
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Jason Ortega 创建了一个帖子,
Is it possible to make dynamic the "If value is" field for the condition? For example using regular expressions? This would be helpful for cases where a field can take any text value from the user and we might want to recognize certain patterns. If not, it would at least be nice to check if the field had any value at all rather than having to be a specific, exact value.
It was suggested to post this here from https://support.zendesk.com/hc/en-us/articles/4408834799770-Creating-conditional-ticket-fields
Thank you,
已于 2021年12月01日 发布 · Jason Ortega
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Jason Ortega 进行了评论,
Is it possible to make dynamic the "If value is" field for the condition? For example using regular expressions? This would be helpful for cases where a field can take any text value from the user and we might want to recognize certain patterns. If not, it would at least be nice to check if the field had any value at all rather than having to be a specific, exact value.
查看评论 · 已于 2021年11月08日 发布 · Jason Ortega
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