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Evy Verhoeven
已加入2022年3月24日
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最后活动2024年5月27日
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的最新活动 Evy Verhoeven
Evy Verhoeven 进行了评论,
Hi Zendesk team,
I have a question related to suspended tickets and hope you could help me.
Currently we are receiving all tickets 'coming from a support address' as suspended tickets but also duplicated as a regular ticket. I saw in your article it was because it's causing an email loop?
However, our different department are creating tickets with the support address in Zendesk for a couple of months already and all went okay (no suspended tickets) until two weeks ago. The support addresses are all added on the white list in Zendesk.
Could you tell us what is the exact cause and how to fix this?
Thank you in advance.
Evy
查看评论 · 已于 2022年3月24日 发布 · Evy Verhoeven
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