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Evy Verhoeven

已加入2022年3月24日

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最后活动2024年5月27日

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的最新活动 Evy Verhoeven

Evy Verhoeven 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Printing side tickets would be beneficial for our company's efficient work process.

Could you provide an update?

查看评论 · 已于 2024年5月27日 发布 · Evy Verhoeven

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Evy Verhoeven 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Dear @...,

Could you please provide us with an update on this request?

Thank you in advance.

 

 

查看评论 · 已于 2022年8月23日 发布 · Evy Verhoeven

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Evy Verhoeven 进行了评论,

评论Ticket management

Hi Zendesk team,

I have a question related to suspended tickets and hope you could help me.

Currently we are receiving all tickets 'coming from a support address' as suspended tickets but also duplicated as a regular ticket. I saw in your article it was because it's causing an email loop?

However, our different department are creating tickets with the support address in Zendesk for a couple of months already and all went okay (no suspended tickets) until two weeks ago. The support addresses are all added on the white list in Zendesk.

Could you tell us what is the exact cause and how to fix this?

Thank you in advance.

Evy

 

 

 

查看评论 · 已于 2022年3月24日 发布 · Evy Verhoeven

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