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Operations Support

已加入2022年7月08日

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最后活动2022年9月22日

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的最新活动 Operations Support

Operations Support 进行了评论,

评论Zendesk policies and agreements

Its cool how ppl snake in with a pretty solution post after its been solved - where do i get those "Zendesk Pro" badges? 

查看评论 · 已于 2022年9月22日 发布 · Operations Support

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Operations Support 创建了一个帖子,

帖子 Feedback - Help Center (Guide)

Ever since last week I have been experiencing this issue where if I try to edit code for a certain theme that I imported from github (that is no longer connected to github) and hit save, I get an error message that says "Failed to Save theme". I am then re-directed back to the workbench page. This is frustrating because I was most of the way done with editing this theme. I have mostly only changed the CSS and I am not sure why this would be happening now. It was not happening for the first few weeks of making edits and now when I am mostly done I cannot save. Any suggestions?Errorbelow

已于 2022年9月22日 编辑 · Operations Support

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Operations Support 进行了评论,

社区评论 Q&A - Help center and community

Hi, I'm not sure why the Zendesk team hasn't pointed people in the right direction with this issue but I found an article that implicitly solves this issue. 

To embed content into a Zendesk article, you first need to change your settings to "allow unsafe content".

To allow unsafe HTML in HTTP responses

1. In Guide, on the sidebar, click the Settings icon.
2. Under Guide Settings > Security, click Display Unsafe Content check box.
3. Click Update.

With this checked you should be able to embed. 

Link to article 

查看评论 · 已于 2022年7月11日 发布 · Operations Support

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Operations Support 进行了评论,

评论Zendesk policies and agreements

I found another post that implicitly answers my question. To embed content into a Zendesk article, you first need to change your settings to "allow unsafe content".

To allow unsafe HTML in HTTP responses

1. In Guide, on the sidebar, click the Settings icon.
2. Under Guide Settings > Security, click Display Unsafe Content check box.
3. Click Update.

With this checked you should be able to embed. 

Link to article 

查看评论 · 已于 2022年7月11日 编辑 · Operations Support

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Operations Support 进行了评论,

评论Using themes and customizing your Help Center

UPDATE: To find this setting it is actually

1. In Guide, on the sidebar, click the Settings icon.
2. Under Guide Setting > Security, click Display Unsafe Content check box. 
3. Click Update.

查看评论 · 已于 2022年7月11日 编辑 · Operations Support

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Operations Support 进行了评论,

评论Zendesk policies and agreements

What about the ability to iframe another resource into an article? This seems necessary. 

查看评论 · 已于 2022年7月08日 发布 · Operations Support

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Operations Support 进行了评论,

社区评论 Q&A - Help center and community

Anyone have any updates on this? This is a necessary feature.

查看评论 · 已于 2022年7月08日 发布 · Operations Support

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