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Bob Rosenbaum

已加入2021年10月22日

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最后活动2023年9月19日

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的最新活动 Bob Rosenbaum

Bob Rosenbaum 进行了评论,

社区评论 Q&A - Help center and community

Thanks very much Ifra Saqlain!
Yes, we already use the Draft attribute for some categories, but for others it looks like your code can work well. I am tweaking it slightly to fit the requirements of our Search Results page, as it is a bit different from the Copenhagen theme.
My thanks again for your quick assistance here.

查看评论 · 已于 2023年9月19日 发布 · Bob Rosenbaum

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社区评论 Q&A - Help center and community

Hi Ifra Saqlain.

Could the approach described above be adapted for the hiding search results from an entire Category? We have several specific Categories that we want to effectively 'exclude' from all searches.

Thanks for any tips you can provide.

查看评论 · 已于 2023年9月18日 发布 · Bob Rosenbaum

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社区评论 Feedback - Help Center (Guide)

+1 for this feature.

In our use case, we want to exclude content that is located in specific Categories from being included in any Guide searches.

查看评论 · 已于 2023年9月14日 发布 · Bob Rosenbaum

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评论Setting up Zendesk Guide

Our company was recently acquired. We have maintained our own zendesk subdomain for some years and now we have moved to the acquiring company's zendesk subdomain.

The technical change process described here went smoothly, however we have no way to direct users who still enter the old subdomain address to the new subdomain address (e.g.,  oldcompany.zendesk.com  >>  newcompany.zendesk.com). 

Existing users land on a zendesk page that says the Help Center no longer exists, instead of being automatically directed to the new help center. How can we create a permanent redirect that will remedy this situation?

Thanks.

查看评论 · 已于 2022年2月07日 发布 · Bob Rosenbaum

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