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Phil Baker
已加入2021年10月16日
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最后活动2023年12月28日
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的最新活动 Phil Baker
Phil Baker 进行了评论,
Tarandeep Gohlar we went with a different theme, we chose one from Diziana which allowed us to have a login link on the landing page.
查看评论 · 已于 2022年9月30日 发布 · Phil Baker
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Phil Baker 进行了评论,
What will trigger the need for you to merge an org?
We imported tickets from a legacy system, in some cases the organization names were either incorrect or had changed over time and resulted in duplicated organizations.
How often do you encounter the need to merge organizations?
We only encountered this with the import and don't anticipate any future duplications.
How do you currently merge Organizations in the absence of the Organization Merge feature?
We can't merge so we assign the correct organization as the default for the user.
What challenges do you face when trying to merge an org?
The inability to list the closed/archived tickets under the correct organization.
查看评论 · 已于 2022年5月26日 发布 · Phil Baker
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查看评论 · 已于 2022年4月26日 发布 · Phil Baker
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Phil Baker 进行了评论,
Hi,
Does the Zendesk ticket need to remain open (less than closed) for the Jira update to function? It seems that once the Zendesk ticket is closed, the link from Jira back to the ticket is broken.
Thanks,
Phil
查看评论 · 已于 2022年4月08日 发布 · Phil Baker
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Phil Baker 进行了评论,
My issue turned out to be because of a condition I had set where the value was a specific requestor, I changed the condition to be the requestor's Organization and it worked.
Thanks,
Phil
查看评论 · 已于 2022年4月01日 发布 · Phil Baker
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Phil Baker 进行了评论,
Thank you for the quick response. We don't have access to the sandbox so I'll temporarily deactivate the default automation.
Thanks,
Phil
查看评论 · 已于 2022年3月31日 发布 · Phil Baker
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Phil Baker 创建了一个帖子,
I'm trying to test a different version of the default "Request customer satisfaction rating" automation but can't get it to fire. I've moved the new version ahead of the default automation and set conditions specific to test tickets I've submitted but the default automation still fires. Is there something special about the default automation that takes precedence? Also, is there a way to reset the "offered to requester" satisfaction value so I can retest the same ticket?
Thanks,
Phil
已于 2022年3月30日 发布 · Phil Baker
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Phil Baker 进行了评论,
Hi,
Zoom Developer Support advised me that this should be addressed by Zendesk Support as the Zendesk API token configuration is on Zendesk's end.
Also, the email I sent to developer@zoom.us went unanswered and I discovered the correct email address for Zoom developers is: developersupport@zoomus.zendesk.com
Thanks,
Phil
查看评论 · 已于 2022年3月11日 发布 · Phil Baker
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Phil Baker 进行了评论,
Ditto, +1
I too prefer the subject in the ticket tab over the customer name.
查看评论 · 已于 2022年2月02日 发布 · Phil Baker
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