最近搜索


没有最近搜索

Diane Bilo's Avatar

Diane Bilo

已加入2022年6月15日

·

最后活动2023年9月06日

关注

0

关注者

0

活动总数

14

投票

2

订阅

8

活动概览

的最新活动 Diane Bilo

Diane Bilo 进行了评论,

评论Setting up Agent Workspace

JJ Breen

Can you share the "Subject" of the email?  I have not received such an email for our account.

Thanks,

Diane

 

查看评论 · 已于 2023年3月23日 发布 · Diane Bilo

0

关注者

0

投票

0

评论


Diane Bilo 进行了评论,

社区评论 Feedback - Admin Center

What is the status on getting CSV Export for Admin Center?   

This is a pain to have to get a developer to do this for me.

查看评论 · 已于 2022年8月26日 编辑 · Diane Bilo

0

关注者

0

投票

0

评论


Diane Bilo 进行了评论,

社区评论 Feedback - Ticketing system (Support)

We are restricted. I will give the app a look.

Thanks, again!

查看评论 · 已于 2022年6月16日 发布 · Diane Bilo

0

关注者

0

投票

0

评论


Diane Bilo 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Stacy, 

I agree with you.  We are planning to update our group structure, and I was looking to deactivate the old groups (how I came across your notes).  I am now not seeing a way to change our group structure without all agents losing access to their tickets.  If we cannot inactivate groups, then tickets are going to get mis-assigned and the list will be quite large.  This seems like a really poor design, not having the feature to de-activate to retain history.  Now, I'm not sure how to move forward.

Very glad I read your posts!  Thank you!

Diane

查看评论 · 已于 2022年6月15日 发布 · Diane Bilo

0

关注者

0

投票

0

评论