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Diane Bilo
已加入2022年6月15日
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最后活动2023年9月06日
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的最新活动 Diane Bilo
Diane Bilo 进行了评论,
Can you share the "Subject" of the email? I have not received such an email for our account.
Thanks,
Diane
查看评论 · 已于 2023年3月23日 发布 · Diane Bilo
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Diane Bilo 进行了评论,
Stacy,
I agree with you. We are planning to update our group structure, and I was looking to deactivate the old groups (how I came across your notes). I am now not seeing a way to change our group structure without all agents losing access to their tickets. If we cannot inactivate groups, then tickets are going to get mis-assigned and the list will be quite large. This seems like a really poor design, not having the feature to de-activate to retain history. Now, I'm not sure how to move forward.
Very glad I read your posts! Thank you!
Diane
查看评论 · 已于 2022年6月15日 发布 · Diane Bilo
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