Evi Schwienbacher

Hi! 
We would need this as well. Are there any updates?
Thanks

With the switch to agent workspace, our team is also missing the requester’s email address and “via” information at the top of the ticket. 

We are using an internal app to help us process tickets, so we're already using the space on the right-hand side. Showing the requester’s email address at the top of the ticket allowed us to both see the email address of the user *and* use our custom app in the right-hand panel. In addition, the “via” field allowed us to quickly understand to which email address the ticket was sent. It takes additional time to click on “view original email” to get this information.