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Richelle Kracht's Avatar

Richelle Kracht

已加入2023年7月21日

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最后活动2023年7月21日

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的最新活动 Richelle Kracht

Richelle Kracht 进行了评论,

评论Using legacy AI agent functionality

I am trying to understand the relationship between Intents and Answers. Is my understanding of the Advanced AI bot correct:

The Intents are meant to remove the manual need to add Training questions for a specific answer.

The answers (+steps) are still required to be manually entered- the bot is not going to actively search the Help Center for example to find matching or 'like' content simply because the intent is selected. Until an article is linked to an answer, there is no logic that prompts the bot to look for the answers in the help center. Correct? 

 

查看评论 · 已于 2023年7月21日 发布 · Richelle Kracht

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