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Louis A.
已加入2022年5月06日
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最后活动2023年12月29日
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的最新活动 Louis A.
Louis A. 进行了评论，
Hi.
Is there an update on this topic?
Having datasets in explore would be useful, but my team would also need to be able to use side conversations responses in triggers, and to trigger an SLA breach in case a side conversation is not answered in X minutes.
查看评论 · 已于 2022年7月11日 发布 · Louis A.
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Louis A. 创建了一个帖子，
Hi.
There is a problem on my team going on with agents 'stealing' tickets from each other by assigning those to themselves to get the solve.
We do not use auto assignment as it would not make sense in our current setup.
Best I could find is a way to prevent agents from reassigning tickets to themselves, but the ticket ends up unassigned and the thief can then reassign it to themselves.
Any solution to that problem?
Kind regards,
已于 2022年6月30日 发布 · Louis A.
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