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Angga Kho

已加入2021年10月16日

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最后活动2021年10月16日

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评论Migrating to messaging

Hi,

In this article: https://support.zendesk.com/hc/en-us/articles/360057096813, it was stated:

>Agents and customers cannot currently attach files to messaging comments.

Can you please clarify on this point since it was explained in the table comparison above.

I'm also confused on why this feature is not enabled by default? Attaching files like screenshots are very important for customer support application, it seems like a big oversight not including this feature. 

Thanks

查看评论 · 已于 2021年7月25日 发布 · Angga Kho

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