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Charlie T's Avatar

Charlie T

已加入2022年2月09日

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最后活动2024年4月25日

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的最新活动 Charlie T

Charlie T 进行了评论,

社区评论 Feedback - Ticketing system (Support)

How has this still not been added?! Form 101 - NAME

查看评论 · 已于 2024年4月25日 发布 · Charlie T

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评论Using Built by Zendesk apps

1) Why can I only make one child ticket?

2) Why do attachments not copy across? Can't even drag them in.

查看评论 · 已于 2022年11月09日 发布 · Charlie T

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评论Ticket automation and collaboration

Why is this restricted to agents rather than end users?

I have tried the Linked Ticket app as a workaround but that doesn't copy attachments which is highly frustrating.

I don't want an email side conversation, I want a child ticket to an end user. Why is this so hard to achieve?

查看评论 · 已于 2022年11月09日 发布 · Charlie T

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Charlie T 进行了评论,

评论Ticket customization

If Google Translate is good enough for all the other channels, including incoming email, why on earth would outgoing email by Google Translate not be considered necessary by Zendesk?

Another totally bonkers and arbitrary decision by Zendesk, yet again.

All my support team is going to do is type their reply into Google Translate (the exact same way you have delivered their incoming message to the team) so why not just build it in as standard.

Ahh yes, to monetise.

查看评论 · 已于 2022年7月18日 发布 · Charlie T

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社区评论 Q&A - Objects, workspaces, and rules

It amazes me how many critical features Zendesk lacks but wants to spend time re-inventing the messaging wheel.

Why have a mention feature and make it borderline impossible for agents to see their mentions in Zendesk!?

查看评论 · 已于 2022年7月07日 发布 · Charlie T

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Charlie T 进行了评论,

评论Views, ticket status, and ticket fields

Why on earth is there a limit? As PP says - completely arbitory. If I want 100 views that's none of your business and let me have them.

Moreover, why let us create so many views if we can't sodding see them?!

查看评论 · 已于 2022年6月29日 发布 · Charlie T

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Charlie T 进行了评论,

社区评论 Feedback - Ticketing system (Support)

How on earth has this not been implemented?!

We have organisation-specific services and need to offer organisation-specific support.

We use organisation-specific zendesk email addresses, and I need to set a trigger whereby:

Received at: ACME@us.zendesk.com

Set Organisation to ACME

And before someone says, setting potential domains in the organisation set-up doesn't capture all as it's common for user to email on personal rather than business email addresses.

This is such a basic requirement and it blows my mind that it doesn't exist.

查看评论 · 已于 2022年6月28日 发布 · Charlie T

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Charlie T 进行了评论,

社区评论 Feedback - Ticketing system (Support)

This is so annoying. Pls remove it. Why waste UI space?!

查看评论 · 已于 2022年2月09日 发布 · Charlie T

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