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Joanna Isac
已加入2021年10月31日
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最后活动2024年1月31日
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的最新活动 Joanna Isac
Joanna Isac 进行了评论,
Yes this is basic functionality that is much needed. Dave Dyson (gmail) Brett Bowser is there another way to configure an automation that will set the status of tickets to open on a specific day, or after X days, without changing the assignee, group or the priority?
查看评论 · 已于 2024年1月31日 发布 · Joanna Isac
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Joanna Isac 进行了评论,
I understand internal notes are a System of Record. However, sometimes an agent can make a typo or add a note that is incorrect and wants to make changes within minutes - it's not possible.
The option to "Redact" a note - although helpful in some ways, does not address this issue. Because, if you have typed the wrong date, for example, there is no way to change that. You would need to redact the incorrect information, then add an additional note with the correct information - so adding to the clutter.
There should be a way to allow at least admins or designated agents to delete/edit a note but keep track of that record in the Events log.
This is common functionality with other customer support softwares.
查看评论 · 已于 2022年4月21日 发布 · Joanna Isac
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Joanna Isac 进行了评论,
Any plans to add user-level internal notes? These would be automatically visible on any tickets opened by that user.
查看评论 · 已于 2021年11月23日 发布 · Joanna Isac
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