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Amy Langdon
已加入2022年11月03日
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最后活动2023年10月17日
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的最新活动 Amy Langdon
Amy Langdon 进行了评论,
I noticed in the documentation that this includes attachments. Does it only include the attachments for the latest public comment or all attachments related to the ticket?
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查看评论 · 已于 2023年10月17日 发布 · Amy Langdon
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We just started using this today and I'd like to be able to see how many agents did not accept a chat when it was offered to them. We are seeing a delay of 2-3 minutes before something is accepted by a rep, but I don't know if it's a flaw in the system or if it's happening because reps are not accepting the message and it's rolling to the next one. How can I figure out which scenario we have going on?
查看评论 · 已于 2022年11月03日 发布 · Amy Langdon
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