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Amy Langdon

已加入2022年11月03日

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最后活动2023年10月17日

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的最新活动 Amy Langdon

Amy Langdon 进行了评论,

评论Formatting and customizing your email

I noticed in the documentation that this includes attachments.  Does it only include the attachments for the latest public comment or all attachments related to the ticket? 

{{ticket.latest_public_comment_html}}

查看评论 · 已于 2023年10月17日 发布 · Amy Langdon

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Amy Langdon 进行了评论,

评论Routing

We just started using this today and I'd like to be able to see how many agents did not accept a chat when it was offered to them.  We are seeing a delay of 2-3 minutes before something is accepted by a rep, but I don't know if it's a flaw in the system or if it's happening because reps are not accepting the message and it's rolling to the next one.  How can I figure out which scenario we have going on?

查看评论 · 已于 2022年11月03日 发布 · Amy Langdon

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