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Tiffany Maberry

已加入2021年10月28日

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最后活动2025年1月09日

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社区评论Zendesk EAP - Article Multiplacement

Hi Katarzyna,
The main challenge that comes to mind is the new need for us to keep track of multiple URLs. We share knowledge base content with our internal Marketing, Product and other teams and I could see things getting a bit messy with various teams having various URLs. Also, I assume the duplicate URLs means we would have to edit EACH article individually now.

查看评论 · 已于 2024年10月18日 发布 · Tiffany Maberry

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Tiffany Maberry 创建了一个帖子,

帖子Zendesk EAP - Article Multiplacement

We've also noticed that placing an article in multiple categories categories creates additional URLs for each category it's added to. 
So if an article is in 2 categories = 2 article URLs
So if an article is in 3 categories = 3 article URLs
So if an article is in 4 categories = 4 article URLs
 

已于 2024年10月09日 发布 · Tiffany Maberry

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Tiffany Maberry 创建了一个帖子,

帖子Zendesk EAP - Article Multiplacement

Adding an additional category to an existing article worked fine. The challenge for us came when we published the article and only the article title populated. There was no article text. A workaround we've figured out is to make one tiny change to the article (ie. add an extra space at the end of a sentence) and then save/publish again, and that seems to work. But it would be great if we didn't have to take that extra step.

已于 2024年10月08日 发布 · Tiffany Maberry

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