Irene Griffin

Hello will anyone answer this question posted last year?  We have agents across the country looking at activity in other time zones.. thanks

• What will trigger the need for you to merge an org? When there are two orgs with different names but each have ticket history associated to them.  If they are in a closed status there is nothing you can do. I also am migrating tickets from other systems and this creates erroneous duplicates which cannot be corrected. We need a utility for admins to perform a merge function. 
• How often do you encounter the need to merge organizations? Weekly
• How do you currently merge Organizations in the absence of the Organization Merge feature? We don't because we cannot, which is terrible for data hygiene.
• What challenges do you face when trying to merge an org? ???

Overcoming this with private Views, where you can include last update by assignee (group by) then running a manual report exported to excel every day to handle performance oversight.  This is a glaring deficiency that would/will easily pull us to a competitor.