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Phil Gates

已加入2022年8月25日

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最后活动2023年12月12日

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Phil Gates 进行了评论,

评论Zendesk Support app for mobile

HI, I am wondering if I can create a follow up to a solved (not closed) ticket from the app.

This would be a very helpful feature unless I'm missing something.

Thanks

查看评论 · 已于 2023年12月12日 发布 · Phil Gates

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社区评论 Feedback - Help Center (Guide)

Like others, I have multiple Brands that need many of the same Articles, either translated, or just copied. Hand copying over 200 articles(not that many, but still) is quite the task. Please put this on the road map.

查看评论 · 已于 2023年2月02日 发布 · Phil Gates

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Phil Gates 进行了评论,

评论Additional ticket channels

How would I end a messaging session if a customer becomes abusive? If I solve the ticket, that does not stop them, as any reply opens it again. I would like for my agents to be able to end a messaging session (when the customer is messaging with Customer Service via a web Answer Bot).
I don't think I can ban them as that's only for chat.
Any suggestions?

查看评论 · 已于 2023年1月25日 发布 · Phil Gates

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Phil Gates 进行了评论,

评论Ticket customization

Nice Feature. Thanks! 
Question: I noticed activate and deactivate. Can you delete a custom status?

查看评论 · 已于 2023年1月23日 发布 · Phil Gates

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Phil Gates 进行了评论,

社区评论 Feedback - Help Center (Guide)

Now Jan 2023. Would love to see article export to .pdf, or copy articles between brand Help Centers implemented. This is a common theme for users.

查看评论 · 已于 2023年1月23日 发布 · Phil Gates

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