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Tatjana Kümmerle
已加入2022年9月28日
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最后活动2022年11月15日
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的最新活动 Tatjana Kümmerle
Tatjana Kümmerle 进行了评论,
Same here. Our clients always have to ask "Hi, can you tell me on which story you answered" because the customers just write "How is the measurement?" or "Where can I buy it?" - We have to see on what story the customer reacts or write.
查看评论 · 已于 2022年11月15日 发布 · Tatjana Kümmerle
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Tatjana Kümmerle 创建了一个帖子,
It would be great to have more opportunities to customize the chat bot.
We are using the bot for the instagram connection. Here the users answer on stories and just write "wow" or "nice". Or they mark us in storys. Now the Bot always writes "I didn't get that. Try rephrasing your question or start over." - The customers do not understand this and are going crazy/angry.
We would prefer, that the Bot asks "Hi, I am a chat bot. Do you have an issue? Please press "Yes" or whatever. It should be a part in the flowbuilder. Or the bot creats a ticket.
已于 2022年11月02日 发布 · Tatjana Kümmerle
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Tatjana Kümmerle 进行了评论,
It would be great to have more opportunities to customize the chat bot. We are using the bot for the instagram connection. We have big problems with the "I didn't get that. Try rephrasing your question or start over.". We would prefer, that the Bot creats a ticket. Not always writing the same text.
查看评论 · 已于 2022年11月02日 发布 · Tatjana Kümmerle
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Tatjana Kümmerle 进行了评论,
Hi,
I am using the chatbot for instagram. But he has many problem with the chatting/blablabla.
So the chatbot answers on "Story Markings" always with "I didn't get that. Try rephrasing your question or start over." - This is so confusing for the people.
Is it possible to configurate the "I didn't get that. Try rephrasing your question or start over."?
So when the chatbot can not answer he should not write a message, just create a ticket?
Is this possible? Or can we change the "I didn't get that. Try rephrasing your question or start over." message and personalize it?
We would love to use the chatbot for "real cases" - but we do not confuse the people...
Best regards,
Tatjana
查看评论 · 已于 2022年9月28日 发布 · Tatjana Kümmerle
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