Timo Boezeman

Hi,

I am experimenting with ChatGPT plus for creating summaries of articles and finding answers in our knowledge base (Zendesk Guide). For every search I do (or prompt to summarize an article) I get the response that ChatGPT is currently unable to access the URL (i.e. https://servicemedia.cb.nl/hc/nl/articles/11755251160593-Aan-de-slag-met-Printing-on-demand). If I try this with other websites, it works just fine.

I have no 'no robots' mentioning added in our theme, so that can't be it. Is this is a known issue? Are there maybe other Zendesk users with Chat GPT Plus that have the same issue?

This would be very useful! Is there any sight on when we will have this data available in Explore?

Thanks Christopher Stock!

Hi,

I'm busy altering our Guide theme, which is going perfectly well, except for one element which I can't seem to find in the style.css file.

What I want, is to change the appearance of the instant search results dropdown. But I really have no clue where to find the classes.

This is the dropdown I'm talking about:

Hi Elaine,

That was the trick! Thank you so much.

Hi Elaine,

Thank you for your comprehensive comment. It is not completely what I am looking for. Or it doesn't do what I would expect: show me the tickets for this year (YTD), show me the tickets for the same period last year (YTD) and show the difference between them in %. Your example gives me this year (YTD of course), the whole of last year and no % (when I choose KPI).

What I've done myself is a variation on the example in this article. I've made two date range metrics (one for tickets created this year YTD) and one for one year in the past (last year YTD). I set them as D_COUNT and they give me the values I expect. So far so good. But when I try to calculate with them through a standard calculated metric (show me the difference in %), I get either 100% or a blank field. And I don't know what I'm doing wrong, because with other reports this method works perfectly. Do you know what I need to change to show the difference in %?

Screenshot of This year YTD

Screenshot of Last year YTD

Screenshot of my calculation for the difference in %

The result I get (using D_COUNT for the tickets and SUM for the calculated metric)

Is it possible to make a comparison of data YTD (e.g. tickets created) that you compare to the same period last year? The only examples I come across are line graphs showing the line from this year and last year. But no KPI's (for example) that show the data up to today compared to the value for that same period a year earlier.