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Kav Chatha

已加入2023年7月19日

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最后活动2024年9月03日

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的最新活动 Kav Chatha

Kav Chatha 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

Please can you provide update on business hours/business days for unsolved tickets?

查看评论 · 已于 2024年9月03日 发布 · Kav Chatha

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Kav Chatha 创建了一个帖子,

帖子 Feedback - Admin Center

For the Zendesk Support Email Addresses the Zendesk platform should notify Administrators if there are any fails in the settings to ensure that any issues with email records or forwarding can be by rectified by the team.  

已于 2024年3月07日 发布 · Kav Chatha

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Kav Chatha 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hi Zendesk

The upgrade to Agent Workspace is negatively impacting my team. In Zendesk support when we are typing in the text box if you start typing something in Public Reply and then decide to change to internal note the text disappears. This is extremely frustrating and time consuming as we have to remember the text and re type all the text again in the text box. Please can you ensure that the text/image stay in place when switching from public reply to internal note. 

Best Regards

Kav

查看评论 · 已于 2023年7月26日 发布 · Kav Chatha

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Kav Chatha 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Hi Zendesk 

The upgrade to Agent Workspace is negatively impacting my team. In Zendesk support when we are typing in the text box if you start typing something in Public Reply and then decide to change to internal note the text disappears. This is extremely frustrating and time consuming as we have to remember the text and re type all the text again in the text box. Please can you ensure that the text/image stay in place when switching from public reply to internal note. 

Best Regards

Kav

已于 2023年7月19日 发布 · Kav Chatha

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