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Stephan Marzi

已加入2023年6月06日

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最后活动2024年8月14日

Zendesk Luminary

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的最新活动 Stephan Marzi

Stephan Marzi 进行了评论,

社区评论Announcements

As a member of the department using the support tool and without any detailed background, we would like to see videos about inplementing API's etc.. 

查看评论 · 已于 2024年8月14日 发布 · Stephan Marzi

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社区评论Announcements

Building API's and other useful tools would be great. For sure the standard user is really into the details, but the starting ones or even the admins of the departments using the support tool does not know how to set up things like this.

查看评论 · 已于 2024年8月14日 发布 · Stephan Marzi

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社区评论 Q&A - Reporting and analytics

Thanks Brandon!

查看评论 · 已于 2024年6月28日 发布 · Stephan Marzi

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Stephan Marzi 进行了评论,

社区评论 Q&A - Chat, messaging, and widgets

Hi Efrat,

We are using special views for the group of managers. If needed you can also provide mails or a message in MS Teams channels or Slack.

 

Regards,

Stephan

查看评论 · 已于 2024年6月28日 发布 · Stephan Marzi

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Stephan Marzi 进行了评论,

社区评论 Q&A - Sales CRM (Sell)

Brandon (729) : Love it!

查看评论 · 已于 2024年6月26日 发布 · Stephan Marzi

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Stephan Marzi 进行了评论,

社区评论 Q&A - Help center and community

Great community and really great assistance! Thumbs up!

查看评论 · 已于 2024年6月26日 发布 · Stephan Marzi

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Stephan Marzi 进行了评论,

社区评论 Q&A - Tickets and email

Hi Helen,

We also mentioned that in several cases. Please check if the browser is up-to-date. I would also recommend to use Google Chrome. The most common problems with drag and drop were solved after an update.

We also use an additional app of Leafworks.de/ Knots.io. The side con app allows us to transmit the files between ticket comment and side conversation without any effort. This helps us a lot.

 

Regards,

Stephan 

查看评论 · 已于 2024年6月25日 发布 · Stephan Marzi

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Stephan Marzi 进行了评论,

社区评论 Q&A - Help center and community

Thomas Verschoren : Nice one! Thanks!

查看评论 · 已于 2024年6月04日 发布 · Stephan Marzi

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Stephan Marzi 进行了评论,

社区评论 Q&A - Reporting and analytics

In Germany we have a co-determination by a third party called works-council. This party has also Impact like the managing board and HR. They are taking into consideration the interests of the employees. Transparency on basis of personal data are forbidden.

查看评论 · 已于 2024年5月26日 发布 · Stephan Marzi

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Stephan Marzi 进行了评论,

社区评论 Q&A - Users, groups, and organizations

Hi Helen, 

We are using this feature and I am also glad having it. Admins  can set the users group in the profile of every agent:

In case the standard is a “general group” and if you would like to set the agents favorite group as the one that should be used in tickets, please set the respective group of every agent manually:

 

 

In case the agent is considered in a couple of groups, the agent - while taking a ticket to his account - will automatically set the ticket to the standard group. 

Do you have further questions?

 

Regards, Stephan

查看评论 · 已于 2024年5月16日 发布 · Stephan Marzi

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