最近搜索
没有最近搜索

Lindsay Horton
已加入2021年10月25日
·
最后活动2023年4月19日
关注
0
关注者
0
活动总数
6
投票
1
订阅
2
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Lindsay Horton
Lindsay Horton 进行了评论,
Great article! Question for the Zendesk team...
We recently integrated Zendesk into Salesforce to give our Sales team expanded visibility into the day-to-day operations. We noticed that within Salesforce at this time, we are able to see public comment communication but are unable to see side conversation communication within Salesforce.
Is it possible to have visibility into side conversations in Salesforce? If not, is this something that is on the roadmap?
Thank you so much!
查看评论 · 已于 2023年4月19日 发布 · Lindsay Horton
0
关注者
1
投票
0
评论
Lindsay Horton 进行了评论,
Jason,
Thanks for the response. I ended up logging a ticket to have a ZD support associate review, and it seems that my agent may have been in a hold status (unknowingly) when we were conducting our testing. We will continue testing tomorrow and will let the ZD team know if we continue to have issues for any reason. Thank you!
查看评论 · 已于 2021年10月26日 发布 · Lindsay Horton
0
关注者
0
投票
0
评论
Lindsay Horton 进行了评论,
My team is currently setting up and configuring ZD Talk. When agents are placing outbound calls when the end-user picks up the call, all that plays is music - the end-user can not hear our agents talking. Even the recording that plays once the end users hang up is nothing but music. Does Zendesk have a recommendation to remedy this?
查看评论 · 已于 2021年10月25日 发布 · Lindsay Horton
0
关注者
0
投票
0
评论