最近搜索


没有最近搜索

Ricardo Novais Pereira's Avatar

Ricardo Novais Pereira

已加入2021年10月16日

·

最后活动2024年8月23日

关注

0

关注者

0

活动总数

42

投票

15

订阅

11

活动概览

的最新活动 Ricardo Novais Pereira

Ricardo Novais Pereira 进行了评论,

评论Working with articles in the knowledge base

Please develop a way to group Content Blocks in the interface, so at least we can group the translations of the same content together in the same folder/group.

查看评论 · 已于 2024年8月23日 发布 · Ricardo Novais Pereira

0

关注者

0

投票

0

评论


Ricardo Novais Pereira 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Thanks!

查看评论 · 已于 2024年2月14日 发布 · Ricardo Novais Pereira

0

关注者

0

投票

0

评论


Ricardo Novais Pereira 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Hi,

I'm wondering if anyone can help me with the below question. I search briefly but results are pointed out to other answers that are not exactly what I'm looking for.

We currently set the customer language manually in the user settings from the agent-view.

 

But I'm wondering how to make this option available via the Edit my profile panel inside User profile so the users can also have the option to set this themselves, and automatically update their profile data.

Is this possible to do?

Thanks

已于 2023年11月15日 发布 · Ricardo Novais Pereira

2

关注者

3

投票

4

评论


Ricardo Novais Pereira 进行了评论,

社区评论 Feedback - Help Center (Guide)

Hi Katarzyna Karpinska if not September, when then? I'm very curious and would also be very happy to have this feature in the content blocks at any moment now! :)

查看评论 · 已于 2023年10月04日 编辑 · Ricardo Novais Pereira

0

关注者

1

投票

0

评论


Ricardo Novais Pereira 进行了评论,

社区评论 Feedback - Help Center (Guide)

Thanks for the update

查看评论 · 已于 2023年6月16日 发布 · Ricardo Novais Pereira

0

关注者

0

投票

0

评论


Ricardo Novais Pereira 进行了评论,

社区评论 Feedback - Help Center (Guide)

Hi Katarzyna Karpinska is Zendesk Guide on track to improving this limitation, to be able to translate articles with content blocks via API?

Also, do we still need to create separate content blocks per language, or will one single content block have the option to select the language (similar to articles and categories/sections)?

Thanks

查看评论 · 已于 2023年6月12日 发布 · Ricardo Novais Pereira

0

关注者

0

投票

0

评论


Ricardo Novais Pereira 进行了评论,

社区评论 Feedback - Help Center (Guide)

Hi Katarzyna Karpinska, any update on the Content Block translations, since the prioritized features you mentioned before have been developed? Thanks!

查看评论 · 已于 2023年4月12日 发布 · Ricardo Novais Pereira

0

关注者

0

投票

0

评论


Ricardo Novais Pereira 进行了评论,

评论Using help center search

Hi, our Google Search Console is returning an error:

"Page is not indexed: Duplicate, Google chose different canonical than user"

"User-declared canonical: https://support.enviolo.com/hc/en-us"

"Google-selected canonical: https://support.enviolo.com/"
 
If the indexation is automatic, how can I hope to solve this issue - can anyone help?

查看评论 · 已于 2023年4月03日 发布 · Ricardo Novais Pereira

0

关注者

0

投票

0

评论


Ricardo Novais Pereira 进行了评论,

社区评论 Feedback - Help Center (Guide)

Antonio Maninha we can connect, and perhaps I could offer some input? Otherwise, you might have to continue waiting for more years :P  https://www.linkedin.com/in/ricardonovaispereira/ 

查看评论 · 已于 2023年2月08日 编辑 · Ricardo Novais Pereira

0

关注者

0

投票

0

评论


Ricardo Novais Pereira 进行了评论,

社区评论 Feedback - Help Center (Guide)

Antonio Maninha We're working on a new help center where I work, and content blocks were one of the adoptions we made to reuse the content in different articles and sections. We have situations where just reusing the same article on different sections would have been in fact easier, but Content Blocks also provide a workaround to achieve something similar. I'd say it's already a possible alternative, but your case may be different - there's a lot I don't know.

Katarzyna Karpinska good to know, and thanks for clarifying!

查看评论 · 已于 2023年2月06日 发布 · Ricardo Novais Pereira

0

关注者

1

投票

0

评论