Naomi

Is it possible to hop on a Google Meet or Zoom with someone re some of the issues we're having on Zendesk, because we're experiencing a few different ones and would love to hash them all out in one go?

We have a trigger to auto-reply to users when they email with a support request, but it's not working. I've tried reconfiguring it according to previous versions, copied the parameters into a new trigger, nothing's working. Please help.

Hello, 

I'm trying to edit the Slack-Zendesk integration so that we can receive notifications in the Slack channel when user's re-open tickets by responding to tickets i.e. if the ticket is in Pending, On Hold, Solved or Closed and a user responds, we would like to receive a notification in Slack regarding the re-opened ticket. 

Does this feature exist? If so, where can I find the instructions to do so? 

If not, could we please get that feature added?

Thanks

Hello, I want to see a list of every downvoted articles and to be able to view this by month and quarter. Could you please provide me with instructions on how to do so.