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Rhonda Ward

已加入2023年6月12日

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最后活动2023年12月06日

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的最新活动 Rhonda Ward

Rhonda Ward 进行了评论,

评论Team members and groups

Is there a way to assign a specific default role when creating new agents?

查看评论 · 已于 2023年7月19日 发布 · Rhonda Ward

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Rhonda Ward 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hi Jahn; this is the preview you see when you hover over a ticket.  Here is a screenshot:

查看评论 · 已于 2023年7月11日 发布 · Rhonda Ward

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Rhonda Ward 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

I am wondering if it would be possible to update Zendesk to allow us to update the ticket preview pane?   It would be ideal if we could include alternate information on the left side of the pane.  Curently the ticket tags are all that is visible and that is not particularly helpful for our org.

已于 2023年7月11日 发布 · Rhonda Ward

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Rhonda Ward 创建了一个帖子,

帖子 Q&A - Account and billing

Can anyone advise where within the Zendesk Admin Center I can find the configuration showing the enforcement of TLS 1.2 as a minimum requirement?

 

 

已于 2023年6月28日 编辑 · Rhonda Ward

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Rhonda Ward 进行了评论,

评论Business rules

Apologies if I have missed this - but is there a way to restrict agents from creating new tags?

查看评论 · 已于 2023年6月27日 发布 · Rhonda Ward

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评论How to fix access issues

Ok great!  Thank you!

 

查看评论 · 已于 2023年6月27日 发布 · Rhonda Ward

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Rhonda Ward 进行了评论,

评论How to fix access issues

If we import users already in there, will they have 2 accounts/profiles in Zendesk?  Or are their existing profiles overwritten?

查看评论 · 已于 2023年6月27日 发布 · Rhonda Ward

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评论How to fix access issues

Hiedi Kysther most were created when the Sandbox was generated.  Is the best way to import them anyway so they receive the invite?

查看评论 · 已于 2023年6月26日 发布 · Rhonda Ward

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Rhonda Ward 进行了评论,

评论How to fix access issues

We are planning to provide Sandbox access to all team members as a training component.  What is the best way to invite users to access the sandbox?  All users were copied into the sandbox when it was created.  Do we have to send individual invitations?  What is the best route to take?

查看评论 · 已于 2023年6月23日 发布 · Rhonda Ward

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Rhonda Ward 创建了一个帖子,

帖子 Q&A - Tickets and email

Hello all: 

We are having issues with tickets re-bolding even though they have been read, and there has been no update.  This has been going on since Friday.  Has anyone else experienced this issue?  Were you able tor resolve it?  If so, can you please share your approach?

Thanks in advance. 

已于 2023年6月12日 发布 · Rhonda Ward

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