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Orlando C
已加入2021年11月23日
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最后活动2023年9月20日
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的最新活动 Orlando C
Orlando C 进行了评论,
Hi Clem Wilson,
I took over the support request that you opened for this inquiry. To avoid confusion, I will be merging this to the already existing support request and we can continue our conversation form there.
Thanks!
查看评论 · 已于 2022年8月16日 发布 · Orlando C
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Orlando C 进行了评论,
Hi Zandra,
Orlando here jumping into this post to answer your inquiry. If the conversation started in Messaging channel, it is expected that the default mode will always be Messaging even if the agent's or the customer's last response is via email. Getting this mode to automatically change depending on the last mode that was used is not yet part of our current product roadmap but your feedback will be of big help in improving our available features.
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
查看评论 · 已于 2022年3月09日 发布 · Orlando C
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Orlando C 进行了评论,
Hi Lupita,
You can put your domain on your allowlist to prevent this issue from happening. You can have a look at this article about Using the allowlist and blocklist to control access to Zendesk Support
for reference. Hope this helps!
查看评论 · 已于 2021年12月09日 发布 · Orlando C
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Orlando C 进行了评论,
Hi Luisa,
I've created a ticket #9804855 so I can assist you further with your concern. Thank you!
查看评论 · 已于 2021年11月24日 发布 · Orlando C
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Orlando C 进行了评论,
Hi Anton,
Thank you for that question. The default country code cannot be changed as the Support interface and Twilio backend design defaults the country code to US country code +1 if your phone number is nine digits. You can hop on this link for reference: Why does the country code default to +1 when I add a number to a user profile?
Hope this helps!
查看评论 · 已于 2021年11月23日 发布 · Orlando C
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