最近搜索
没有最近搜索

Paulina Adams
已加入2021年11月23日
·
最后活动2023年2月21日
关注
0
关注者
0
活动总数
17
投票
6
订阅
7
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Paulina Adams
Paulina Adams 进行了评论,
This is a problem for our company as well. Being unable to report on deleted values is causing issues in our historical data and is immature behavior for a product like Zendesk to be honest. I hope we can have this functionality soon.
The use case above is well written out by the way. Thank you for that.
查看评论 · 已于 2022年5月10日 编辑 · Paulina Adams
0
关注者
2
投票
0
评论
Paulina Adams 创建了一个帖子,
In Help Center, when customers create a new ticket, they will get knowledge article suggestions based on the ticket subject. If the customer decides to use a knowledge article instead of submitting the ticket (in other words, they abandon the submission form and never click submit), we consider that ticket deflected.
How do we measure this in Explore?
Can you share how you measure the success of your knowledge base? We understand the basics of views/tickets or self-service score = Total users of your help center(s) / Total users in tickets but we are looking for more substantial evidence of actually deflecting tickets.
已于 2022年3月10日 发布 · Paulina Adams
2
关注者
3
投票
2
评论
Paulina Adams 进行了评论,
We all of the sudden have an "Assign" option under every comment made on a ticket by an agent. There is no note here nor in the release notes. We are not charmed by this new option and want to remove it.
查看评论 · 已于 2021年11月23日 发布 · Paulina Adams
0
关注者
1
投票
0
评论