最近搜索


没有最近搜索

Cassie Salgado's Avatar

Cassie Salgado

已加入2023年4月12日

·

最后活动2024年3月16日

关注

0

关注者

0

活动总数

8

投票

0

订阅

4

活动概览

的最新活动 Cassie Salgado

Cassie Salgado 进行了评论,

社区评论 Q&A - Talk and text

Ok we do have that set up for French, but those agents only answer French calls. With this method, would a bilingual agent be able to see the type of caller (based on group?) and answer in the correct language?

查看评论 · 已于 2024年3月16日 发布 · Cassie Salgado

0

关注者

0

投票

0

评论


Cassie Salgado 进行了评论,

社区评论 Q&A - Talk and text

We have bilingual phone agents. How would an agent know if they're receiving a call in English or Spanish?

查看评论 · 已于 2024年3月14日 发布 · Cassie Salgado

0

关注者

0

投票

0

评论


Cassie Salgado 进行了评论,

评论Web Widget documentation

We have multiple examples where this occurs without the action of logging in or out. Some other action is randomly causing the ticket to be closed by merge. It's frustrating for agents and end users who lose the connection mid-conversation without any explanation. I've had a long back and forth with Zendesk support, which has not completely solved the problem, as we can't recreate the scenario. It's, as I said, random, leading me to believe it's buggy. Is there any way we can disable this? 

查看评论 · 已于 2023年11月03日 发布 · Cassie Salgado

0

关注者

0

投票

0

评论


Cassie Salgado 进行了评论,

评论Using legacy AI agent functionality

We'd like to dig more into the content of our top unresolved answers but I can't find a way to pull ticket ID in the flow builder data sets to do so. How would I go about this?

查看评论 · 已于 2023年4月12日 发布 · Cassie Salgado

0

关注者

4

投票

0

评论