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Cassie Salgado
已加入2023年4月12日
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最后活动2024年3月16日
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的最新活动 Cassie Salgado
Cassie Salgado 进行了评论,
Cassie Salgado 进行了评论,
We have multiple examples where this occurs without the action of logging in or out. Some other action is randomly causing the ticket to be closed by merge. It's frustrating for agents and end users who lose the connection mid-conversation without any explanation. I've had a long back and forth with Zendesk support, which has not completely solved the problem, as we can't recreate the scenario. It's, as I said, random, leading me to believe it's buggy. Is there any way we can disable this?
查看评论 · 已于 2023年11月03日 发布 · Cassie Salgado
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Cassie Salgado 进行了评论,
We'd like to dig more into the content of our top unresolved answers but I can't find a way to pull ticket ID in the flow builder data sets to do so. How would I go about this?
查看评论 · 已于 2023年4月12日 发布 · Cassie Salgado
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