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Leo Medalla

已加入2021年10月16日

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最后活动2023年12月27日

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的最新活动 Leo Medalla

Leo Medalla 进行了评论,

评论Configuring your Sell account

Unqualified reason only appears when status is set to declined. How about for leads we haven't contacted yet but were identified to be unqualified leads. How can we apply this to those leads without selecting the declined status?

 

查看评论 · 已于 2022年5月31日 发布 · Leo Medalla

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评论Account settings of the ticketing system

I'm trying to add icons for our social media accounts but instead of being side by side. icons are appearing on top of the other.

查看评论 · 已于 2022年4月26日 发布 · Leo Medalla

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社区评论 Q&A - Help center and community

Thanks. I got it modified

查看评论 · 已于 2022年4月19日 发布 · Leo Medalla

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Leo Medalla 创建了一个帖子,

帖子 Q&A - Help center and community

Is there a way to edit/modify the "Promoted articles". We wanted to change it to Common questions instead.

已于 2022年4月19日 发布 · Leo Medalla

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Leo Medalla 进行了评论,

评论Third party and social messaging channels

can we add Facebook, Instagram as well as Yelp. on our Footer?

查看评论 · 已于 2022年3月25日 发布 · Leo Medalla

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Leo Medalla 进行了评论,

评论Ticket editor, assignee, and requestor

Any Updates on this?

查看评论 · 已于 2021年11月23日 发布 · Leo Medalla

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Leo Medalla 进行了评论,

评论Managing Talk

Is there a way we can manage the subject line for Talk tickets based on the IVR prompts?

example:

Press 1 Inquiry
Press 2 Sales
Press 3 Support

Ticket Subject line as of now is default as Phone call from: "Customer contact number or their Name"

We would like it to be showing as.


Inquiry Call from
Sales Call from
Support Call from

查看评论 · 已于 2021年10月05日 发布 · Leo Medalla

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Leo Medalla 创建了一个帖子,

帖子 Q&A - Talk and text

Has anyone encountered challenges transferring calls? We had experience transfer failure a couple of times lately.

已于 2021年6月30日 发布 · Leo Medalla

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Leo Medalla 进行了评论,

评论Managing Talk

We also encounter this same issues with Customers calling in and Talk not being able to recognize their phone numbers to associate it to the customer profile in Zendesk. Any news on how Talk can keep up with customer library? I'm thinking it still has to do with phone number format. 

查看评论 · 已于 2021年6月10日 发布 · Leo Medalla

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社区评论 Feedback - Voice (Talk)

100% agree. This should be a feature. 

查看评论 · 已于 2021年5月20日 发布 · Leo Medalla

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